Wine & Spirits Store Service Supervisor

Total Wine & More; Town of Brookfield (WI); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off

Health care plans

401(k)

Career development

Job summary

Total Wine & More is seeking a Supervisor to support store operations and help build a sales and service culture focused on best-in-class service for customers. You will report to the store management team and work to resolve issues, train teammates, and maintain a compliant, safe environment.

The role emphasizes leadership, customer service, and a collaborative, results-driven approach to meet store KPIs and drive growth.

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of experience, including 1+ year in a supervisory role within retail.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with POS systems and inventory management software.

Responsibilities

• Support store operations and assist management in growing brand presence.
• Lead by example to deliver best-in-class service and a welcoming store atmosphere.
• Supervise team members and support training and development.
• Ensure adherence to all laws related to alcohol sales and maintain a safe store environment.

Skills

Leadership

Customer service

POS systems

Inventory software

Team player

Education

High school diploma or equivalent

Tools

Retail software

Job description

Total Wine & More is seeking a Supervisor to support store operations and help build a sales and service culture focused on best-in-class service for customers. You will report to the store management team and work to resolve issues, train teammates, and maintain a compliant, safe environment.

The role emphasizes leadership, customer service, and a collaborative, results-driven approach to meet store KPIs and drive growth.