Front-End Supervisor: Lead Customer Service & Ops

Jetro Restaurant Depot; Griffith (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with Employer  

Paid Time Off (PTO)

Paid Holidays

Tuition Reimbursement

Voluntary supplemental benefits

Competitive benefits package

Eligibility-based terms

Job summary

Jetro Restaurant Depot in Griffith, IN is seeking a Front-End Supervisor to oversee daily customer service, transaction accuracy, and front-end staff performance. You will help ensure processes are followed and support a fast-paced retail environment.

This role requires basic cash-handling knowledge, strong communication and organizational skills, and the ability to work well in a team. Prior supervisory or lead experience is a plus.

Qualifications

• Previous experience in retail, customer service, or front-end operations.
• Basic understanding of cash handling processes.
• Strong communication and organizational skills.
• Ability to work in a fast-paced, team-oriented environment.
• Problem-solving skills and attention to detail.

Responsibilities

• Support daily front-end operations to ensure efficient and accurate transaction processing
• Assist with monitoring cash handling procedures and resolving minor discrepancies
• Provide support and direction to front-end staff during daily operations
• Ensure front-end areas are organized, clean, and operating efficiently
• Assist in maintaining customer service standards and resolving customer issues
• Support scheduling and workflow coordination for front-end staff
• Help enforce company procedures and policies at the front-end
• Communicate operational issues or concerns to management

Skills

Retail experience

Customer service experience

Cash handling basics

Communication skills

Team-oriented

Problem-solving

Job description

Jetro Restaurant Depot in Griffith, IN is seeking a Front-End Supervisor to oversee daily customer service, transaction accuracy, and front-end staff performance. You will help ensure processes are followed and support a fast-paced retail environment.

This role requires basic cash-handling knowledge, strong communication and organizational skills, and the ability to work well in a team. Prior supervisory or lead experience is a plus.