Front-End Lead: Customer Experience & Operations

Jetro Restaurant Depot; Avon (MA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with Employer 2

Paid Time Off (PTO)

Six (6) Paid Company Holidays

Tuition Reimbursement Program

Additional Voluntary Supplemental Bene

All benefits subject to eligibility

Job summary

Jetro Restaurant Depot is seeking a Front-End Supervisor to oversee daily front-end operations, ensuring accurate transactions and high customer service standards. The role involves guiding front-end staff, monitoring cash handling, and maintaining organized, efficient front-end areas.

The position requires experience in retail or customer service, strong communication, and the ability to work in a fast-paced team environment. Schedule flexibility and on-site work at Avon are expected.

Qualifications

• Experience in retail or customer service environments.
• Basic understanding of cash handling processes.
• Strong communication and organizational skills.

Responsibilities

• Support daily front-end operations to ensure efficient and accurate transaction processing.
• Assist with monitoring cash handling procedures and resolving minor discrepancies.
• Provide support and direction to front-end staff during daily operations.
• Ensure front-end areas are organized, clean, and operating efficiently.
• Assist in maintaining customer service standards and resolving customer issues.
• Support scheduling and workflow coordination for front-end staff.
• Help enforce company procedures and policies at the front-end.
• Communicate operational issues or concerns to management.

Skills

Retail experience

Customer service

Front-end operations

Cash handling

Communication

Organization

Job description

Jetro Restaurant Depot is seeking a Front-End Supervisor to oversee daily front-end operations, ensuring accurate transactions and high customer service standards. The role involves guiding front-end staff, monitoring cash handling, and maintaining organized, efficient front-end areas.

The position requires experience in retail or customer service, strong communication, and the ability to work in a fast-paced team environment. Schedule flexibility and on-site work at Avon are expected.