Front-End Team Lead: Customer Service & Operations

Jetro Restaurant Depot; Madison (WI); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid Time Off

Paid holidays

Tuition reimbursement

Voluntary benefits (life insurance, as

Disability coverage

Job summary

Jetro Restaurant Depot is seeking a Front-End Supervisor to oversee daily customer service activities, transaction accuracy, and team performance. The role focuses on maintaining efficient, customer-focused front-end operations in a fast-paced retail environment.

The supervisor will help monitor cash handling, provide guidance to front-end staff, and ensure compliance with procedures and policies while supporting scheduling and workflow coordination.

Qualifications

• Previous experience in retail, customer service, or front-end operations.
• Basic understanding of cash handling processes.
• Strong communication and organizational skills.
• Ability to work in a fast-paced, team-oriented environment.
• Problem-solving skills and attention to detail.

Responsibilities

• Support daily front-end operations to ensure efficient and accurate transaction processing.
• Assist with monitoring cash handling procedures and resolving minor discrepancies.
• Provide support and direction to front-end staff during daily operations.
• Ensure front-end areas are organized, clean, and operating efficiently.
• Assist in maintaining customer service standards and resolving customer issues.
• Support scheduling and workflow coordination for front-end staff.
• Help enforce company procedures and policies at the front-end.
• Communicate operational issues or concerns to management.

Job description

Jetro Restaurant Depot is seeking a Front-End Supervisor to oversee daily customer service activities, transaction accuracy, and team performance. The role focuses on maintaining efficient, customer-focused front-end operations in a fast-paced retail environment.

The supervisor will help monitor cash handling, provide guidance to front-end staff, and ensure compliance with procedures and policies while supporting scheduling and workflow coordination.