Front-End Lead: Customer Service & Operations

Jetro Restaurant Depot; Oklahoma City (OK); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Employer Match

Paid Time Off (PTO)

Six Holidays

Tuition Reimbursement Program

Supplemental Benefits

Job summary

Jetro Restaurant Depot is seeking a Front-End Supervisor to oversee daily front-end operations, ensuring efficient transaction processing and strong customer service. You will guide front-end staff, monitor cash handling, and maintain organized, clean front-end areas to support a positive shopping experience.

The role emphasizes teamwork, communication, and adherence to company procedures in a fast-paced retail environment, with schedule flexibility as needed to meet business demands.

Qualifications

• Previous experience in retail, customer service, or front-end operations.
• Basic understanding of cash handling processes
• Strong communication and organizational skills
• Ability to work in a fast-paced, team-oriented environment
• Problem-solving skills and attention to detail

Responsibilities

• Support daily front-end operations to ensure efficient and accurate transaction processing
• Assist with monitoring cash handling procedures and resolving minor discrepancies
• Provide support and direction to front-end staff during daily operations
• Ensure front-end areas are organized, clean, and operating efficiently
• Assist in maintaining customer service standards and resolving customer issues
• Support scheduling and workflow coordination for front-end staff
• Help enforce company procedures and policies at the front-end
• Communicate operational issues or concerns to management

Skills

Retail experience

Customer service

Front-end operations

Cash handling

Job description

Jetro Restaurant Depot is seeking a Front-End Supervisor to oversee daily front-end operations, ensuring efficient transaction processing and strong customer service. You will guide front-end staff, monitor cash handling, and maintain organized, clean front-end areas to support a positive shopping experience.

The role emphasizes teamwork, communication, and adherence to company procedures in a fast-paced retail environment, with schedule flexibility as needed to meet business demands.