Front-End Team Lead: Customer Service & Operations

Jetro Restaurant Depot; New York (NY); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance 

401(k) Retirement Plan with Employer |

Paid Time Off (PTO) in accordance with

Six (6) Paid Company Holidays

Tuition Reimbursement Program (subject

Additional Voluntary Supplemental Ben

Competitive and Comprehensive Benefits

All benefits are subject toEligibility

Job summary

Jetro Restaurant Depot is seeking a Front-End Supervisor to oversee daily front-end operations, ensuring accurate transaction processing and high customer service standards in a fast-paced retail environment. You will guide front-end staff, monitor cash handling, and maintain organized, efficient front-end areas.

The role emphasizes teamwork, strong communication, and adherence to company procedures, with schedule flexibility based on business needs and a focus on delivering a seamless checkout

Qualifications

• Previous experience in retail, customer service, or front-end operations.
• Basic understanding of cash handling processes.
• Strong communication and organizational skills.
• Ability to work in a fast-paced, team-oriented environment.

Responsibilities

• Support daily front-end operations to ensure efficient and accurate transaction processing.
• Assist with monitoring cash handling procedures and resolving minor discrepancies.
• Provide support and direction to front-end staff during daily operations.
• Ensure front-end areas are organized, clean, and operating efficiently.
• Assist in maintaining customer service standards and resolving customer issues.
• Support scheduling and workflow coordination for front-end staff.

Skills

Strong communication

Organizational skills

Cash handling understanding

Team guidance

Job description

Jetro Restaurant Depot is seeking a Front-End Supervisor to oversee daily front-end operations, ensuring accurate transaction processing and high customer service standards in a fast-paced retail environment. You will guide front-end staff, monitor cash handling, and maintain organized, efficient front-end areas.

The role emphasizes teamwork, strong communication, and adherence to company procedures, with schedule flexibility based on business needs and a focus on delivering a seamless checkout