Front End Supervisor: Customer Experience & Coaching

The TJX Companies, Inc.; Scarborough (ME); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Associate discount

EAP

smoking cessation

bereavement

401(k) Associate contributions

child care & cell phone discounts

pet & legal insurance

credit union

referral bonuses

401(k) match

medical/dental/vision

HSA

health care FSA

life insurance

short/long term disability

paid parental leave

paid holidays/vacation/sick

auto/home insurance discounts

scholarship program

adoption assistance

Job summary

Marshalls in Scarborough, ME is seeking a Front End Supervisor to deliver an exceptional customer experience and lead a team at the front of store. You will promote loyalty programs, coach Associates, and maintain a clean, organized environment that supports high service standards.

The role requires flexibility, strong communication, and the ability to train others while adhering to store policies and labor laws. This is a retail leadership position within the TJX family.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Promotes an excellent customer experience and leads by example at the front of store.
• Assigns registers, supports POS coverage, and coordinates breaks for Associates.
• Addresses customer concerns promptly and ensures a positive experience.
• Trains and coaches Associates on front-end operations and loyalty programs.
• Ensures compliance with labor laws, policies, and procedures.
• Promotes safety, shrink reduction, and loyalty programs.
• Communicates priorities and provides progress updates to management.

Skills

Retail leadership

Customer service

Team training

Communication

Job description

Marshalls in Scarborough, ME is seeking a Front End Supervisor to deliver an exceptional customer experience and lead a team at the front of store. You will promote loyalty programs, coach Associates, and maintain a clean, organized environment that supports high service standards.

The role requires flexibility, strong communication, and the ability to train others while adhering to store policies and labor laws. This is a retail leadership position within the TJX family.