Customer Experience Lead - Front End & Training

TJX; Merriam (KS); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health insurance

Job summary

Marshalls at TJX Companies is seeking a front-of-store leader to promote outstanding customer experiences and guide a team of Associates. You will model service excellence, train staff on loyalty programs, and ensure smooth POS operations while maintaining a clean, organized store environment.

You will oversee scheduling, respond to customer concerns, and uphold labor laws and safety standards. Flexible schedule including nights and weekends is expected.

Qualifications

• Experience in delivering excellent customer service.
• Ability to train and mentor Associates on front-end principles.
• Strong merchandising understanding and attention to detail.
• Effective communication and organizational skills.

Responsibilities

• Promotes an excellent customer experience and oversees front-of-store Associates.
• Leads by example; trains and mentors staff on customer service and loyalty programs.
• Manages register assignment, POS coverage, and breaks; coordinates schedules.
• Addresses customer concerns promptly and maintains a positive store atmosphere.
• Ensures adherence to labor laws, policies, and procedures; promotes safety.

Skills

Customer service

Leadership

Merchandising

Communication

Job description

Marshalls at TJX Companies is seeking a front-of-store leader to promote outstanding customer experiences and guide a team of Associates. You will model service excellence, train staff on loyalty programs, and ensure smooth POS operations while maintaining a clean, organized store environment.

You will oversee scheduling, respond to customer concerns, and uphold labor laws and safety standards. Flexible schedule including nights and weekends is expected.