Customer Experience Lead – Front End & Training

The TJX Companies, Inc.; University Park (FL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health/dental/vision benefits

Paid holidays/vacation

Scholarship program

Job summary

Marshalls at The TJX Companies, Inc. is seeking a Front End Leader to promote an excellent customer experience and manage Associates at the front of the store.

You will model outstanding service, oversee POS coverage, train staff, and coordinate tasks in a fast-paced retail environment. Available to work flexible schedules, including nights and weekends, you will help ensure store goals, loyalty programs, and safety protocols are followed while supporting a positive team culture and strong

Qualifications

• 1 year retail experience and 6 months of leadership experience
• Strong communication and organizational skills
• Ability to train others

Responsibilities

• Creates a positive internal and external customer experience
• Promotes credit and loyalty programs
• Assigns registers and supports POS coverage
• Addresses customer concerns promptly and maintains a clean, organized store
• Leads by example and ensures adherence to labor laws and store policies
• Trains and mentors Associates on front end principles
• Promotes safety awareness and a safe work environment
• Other duties as assigned

Skills

Merchandising knowledge

Communication skills

Multi-tasking

Team player

Train others

Job description

Marshalls at The TJX Companies, Inc. is seeking a Front End Leader to promote an excellent customer experience and manage Associates at the front of the store.

You will model outstanding service, oversee POS coverage, train staff, and coordinate tasks in a fast-paced retail environment. Available to work flexible schedules, including nights and weekends, you will help ensure store goals, loyalty programs, and safety protocols are followed while supporting a positive team culture and strong