Front-End Supervisor, Customer Experience

Family Fare, LLC; Michigan; On-site; USD 38,000 - 54,000; Full time

Job summary

SpartanNash is seeking a Customer Service Lead in Charlevoix, MI to supervise front-end operations, ensure accurate transactions, and support store financial goals. The role requires a proactive approach to customer experience and team leadership.

You’ll train staff, manage scheduling, and handle returns, stock, and perishable items while maintaining safety and merchandising standards in a busy retail environment.

Qualifications

• Must have high school diploma or GED.
• Proficient with computers, email and spreadsheets.
• Accounting/bookkeeping skills required.
• Ability to read and interpret financial documents.
• Detail-oriented with strong budgeting and delegation skills.

Responsibilities

• Accurately process cash, debit/credit, and other payments per policy.
• Manage returns, exchanges, and refunds efficiently.
• Supervise front-end transactions and cash control when needed.
• Train and delegate tasks to the front-end team.
• Ensure perishable items are stocked and shelves replenished.
• Maintain a clean, safe, and welcoming store front.
• Follow safety, food safety, and guest experience guidelines.

Skills

Proficient computer

Detail oriented

Suggestive selling

Budgeting

Delegate

Train others

Customer service

Education

High school diploma or GED

Tools

Spreadsheets

Job description

SpartanNash is seeking a Customer Service Lead in Charlevoix, MI to supervise front-end operations, ensure accurate transactions, and support store financial goals. The role requires a proactive approach to customer experience and team leadership.

You’ll train staff, manage scheduling, and handle returns, stock, and perishable items while maintaining safety and merchandising standards in a busy retail environment.