Front-End Lead and Customer Experience Champion

VG's Grocery; Fenton (MI); On-site; USD 30,000 - 42,000; Full time

Job summary

SpartanNash at the Fenton, Michigan location is seeking a front-end supervisor to maintain high customer service standards and oversee front-end operations in the absence of the Customer Service Manager. You will handle transactions, train staff, and ensure smooth daily operations.

The role emphasizes accuracy, team leadership, and adherence to safety and guest-experience guidelines in a bustling retail environment.

Qualifications

• High school diploma or GED.
• Proficient computer skills (email, spreadsheets, etc).
• Ability to read, write, comprehend, and interpret documents.
• Accounting/Bookkeeping skills.

Responsibilities

• Accurately perform all transactions (cash, checks, debit/credit/EBT, etc.) per policies.
• Return-to-stock items promptly, with attention to perishables.
• Know product locations and advertised items, coupons, and store features.
• Train others to perform department activities and functions.
• Manage selection, scheduling, and supervision to meet productivity goals.
• Handle spoiled/damaged products per guidelines.
• Maintain a clean, well-stocked department.
• Follow PPE, safety, food safety and cleaning guidelines.
• Follow Guest Experience Guidelines; assist across departments as needed.

Skills

Customer service

Cash handling

Supervisory skills

Training

POS / cash register

Education

High school diploma or GED

Tools

POS system

Excel

Job description

SpartanNash at the Fenton, Michigan location is seeking a front-end supervisor to maintain high customer service standards and oversee front-end operations in the absence of the Customer Service Manager. You will handle transactions, train staff, and ensure smooth daily operations.

The role emphasizes accuracy, team leadership, and adherence to safety and guest-experience guidelines in a bustling retail environment.