Front-End Team Lead - Customer Service Excellence

C&S Wholesale Grocers, LLC; Michigan; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Total Rewards benefits package

Job summary

SpartanNash, a leading food solutions company, is hiring to supervise front-end store operations and maintain high customer service standards. You’ll train staff, manage scheduling, and ensure compliance with safety and guest experience guidelines in a Family Fare location in Charlevoix, MI.

The role requires strong cash handling, budgeting, and product knowledge. The position emphasizes total rewards benefits, equal opportunity employment, and a collaborative team culture across store

Qualifications

• High school diploma or GED required.
• Proficient computer skills including email and spreadsheets.
• Ability to read, write, comprehend and interpret documents.
• Accounting/bookkeeping skills are required.
• Ability to interpret/analyze financials and develop/manage budgets.
• Ability to delegate, direct and implement tasks.
• Knowledgeable in suggestive selling and product details.
• Detail oriented with strong accuracy.

Responsibilities

• Accurately perform all transactions per policies.
• Ensure prompt handling of returns and perishable items.
• Know product locations and advertised deals.
• Train others to perform department activities.
• Manage scheduling and supervision to meet productivity.
• Handle spoiled/damaged products per guidelines.
• Maintain clean, well stocked department.
• Follow PPE, safety, food safety and cleaning standards.
• Follow guest experience guidelines.
• May assist in other departments as needed.

Skills

High school diploma

Proficient computer (email, sheets)

Reading/writing/comprehension

Accounting/Bookkeeping

Financial analysis

Budget development/manage

Delegation/ leadership

Suggestive selling/product knowledge

Detail oriented

Education

High school diploma or GED

Tools

Spreadsheets

Job description

SpartanNash, a leading food solutions company, is hiring to supervise front-end store operations and maintain high customer service standards. You’ll train staff, manage scheduling, and ensure compliance with safety and guest experience guidelines in a Family Fare location in Charlevoix, MI.

The role requires strong cash handling, budgeting, and product knowledge. The position emphasizes total rewards benefits, equal opportunity employment, and a collaborative team culture across store