Customer Service Operations Lead

Harristeeter; Charlottesville (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

Harris Teeter in Charlottesville, VA seeks an Assistant Customer Service Manager to supervise up to 120 associates across Customer Service and the accounting office. You will assist the Department Manager with direction, coordination, and evaluation of these departments, including supervising floor monitor duties and training programs.

You will interview, train, and coach staff, plan and direct work, and help appraise performance while ensuring audits are completed and policies followed.

Qualifications

• Supervisory responsibilities over customer service staff and accounting office.
• Experience with training, interviewing, and performance appraisal.
• Ability to select, coach, and discipline associates and manage audits.

Responsibilities

• Supervise up to 120 associates in Customer Service and accounting office.
• Plan, assign, and direct work; monitor duties and training.
• Provide coaching to ensure compliance with expectations and policies.
• Perform duties of customer service clerks, cashiers, and baggers when needed.
• Support store audits and loss prevention front end audits.

Skills

Supervisory skills

Customer service

Communication skills

Team leadership

Education

High school diploma or GED

Tools

HT Internet software

E-mail

Inventory software

Spreadsheet software

Word Processing software

Job description

Harris Teeter in Charlottesville, VA seeks an Assistant Customer Service Manager to supervise up to 120 associates across Customer Service and the accounting office. You will assist the Department Manager with direction, coordination, and evaluation of these departments, including supervising floor monitor duties and training programs.

You will interview, train, and coach staff, plan and direct work, and help appraise performance while ensuring audits are completed and policies followed.