Customer Service Supervisor & Team Coach

Harris Teeter; Fairfax (VA); On-site; USD 26,000 - 40,000; Full time

Job summary

Harris Teeter in Fairfax, VA seeks an Assistant Customer Service Manager to oversee up to 120 associates across Customer Service and the accounting office. You will help direct operations, conduct training, and ensure performance standards and audits are met.

The role requires a high school diploma or GED (or 1–3 years related experience) and strong communication skills. It emphasizes supervisory duties and customer service excellence.

Qualifications

• High school diploma or GED; or 1–3 years related experience.
• Supervisory responsibilities and training experience.
• Ability to read, understand English and communicate clearly in writing and verbally.
• Familiarity with basic computer software used in retail operations.

Responsibilities

• Supervise up to 120 associates in Customer Service and accounting office.
• Interview and train associates; plan, assign and direct work; appraise performance.
• Perform floor monitor duties and ensure audits are completed.
• Provide coaching/feedback to associates not in compliance with expectations.

Skills

Supervisory

Customer service

Communication

Team leadership

Training

Education

High school diploma

GED

Experience in related roles

Tools

HT Internet

Email

Inventory software

Spreadsheet software

Word processing

Job description

Harris Teeter in Fairfax, VA seeks an Assistant Customer Service Manager to oversee up to 120 associates across Customer Service and the accounting office. You will help direct operations, conduct training, and ensure performance standards and audits are met.

The role requires a high school diploma or GED (or 1–3 years related experience) and strong communication skills. It emphasizes supervisory duties and customer service excellence.