Assistant Customer Service Manager - Lead Front-End Team

Harris Teeter; Arlington (VA); On-site; USD 26,000 - 41,000; Full time

Benefits offered by this job

Group benefit plans

Job summary

Harris Teeter in Arlington, VA is seeking a Full Time Assistant Customer Service Manager. You will supervise up to 120 associates across Customer Service and the accounting office, assisting the Department Manager with direction, coordination, and evaluation to boost customer satisfaction and sales.

You will conduct interviews, training, and coaching, ensure audit tasks are completed, and manage on-floor responsibilities while handling performance issues and working under pressure.

Qualifications

• High school diploma or GED or 1–3 years related experience or equivalent combination.
• Strong supervisory and customer service capabilities.
• Ability to train and coach associates and manage performance.

Responsibilities

• Supervise up to 120 associates in Customer Service and accounting office.
• Assist Department Manager with direction, coordination and evaluation.
• Perform floor monitor duties, coaching and training as needed.
• Ensure audits and loss prevention tasks are completed and compliant.
• Provide coaching and resolve problems impacting customer satisfaction and sales.

Skills

Supervisory skills

Customer service

Communication

Team leadership

Education

High school diploma or GED

Tools

HT Internet software

E-mail

Inventory software

Spreadsheet software

Word processing software

Job description

Harris Teeter in Arlington, VA is seeking a Full Time Assistant Customer Service Manager. You will supervise up to 120 associates across Customer Service and the accounting office, assisting the Department Manager with direction, coordination, and evaluation to boost customer satisfaction and sales.

You will conduct interviews, training, and coaching, ensure audit tasks are completed, and manage on-floor responsibilities while handling performance issues and working under pressure.