Customer Service Supervisor: Lead 120+ Associates

Harris Teeter; Chantilly (VA); On-site; USD 26,000 - 41,000; Full time

Job summary

Harris Teeter in Chantilly, Virginia is seeking a Full Time Assistant Customer Service Manager to oversee up to 120 associates across Customer Service and accounting offices. You will supervise daily operations, coach staff, and ensure audit compliance to maintain high service standards.

The role requires a high school diploma or GED with 1–3 years related experience, strong communication, and the ability to lead a diverse team in a fast-paced retail environment.

Qualifications

• High school diploma or GED, or 1–3 years related experience.
• Strong written and verbal communication; customer service focus.
• Ability to supervise and train associates; adapt under pressure.

Responsibilities

• Supervise up to 120 associates in Customer Service and accounting office.
• Plan, assign, direct work; coach and discipline as needed.
• Ensure audits and loss prevention tasks are performed.
• Provide training and cover cashier, clerk, and admin duties when needed.

Skills

Supervisory skills

Customer service

Communication skills

Interpersonal skills

Education

High school diploma or GED

Tools

HT Internet software

Inventory software

Spreadsheet software

Word Processing software

Job description

Harris Teeter in Chantilly, Virginia is seeking a Full Time Assistant Customer Service Manager to oversee up to 120 associates across Customer Service and accounting offices. You will supervise daily operations, coach staff, and ensure audit compliance to maintain high service standards.

The role requires a high school diploma or GED with 1–3 years related experience, strong communication, and the ability to lead a diverse team in a fast-paced retail environment.