Front End Service Manager & Team Coach

Harris Teeter; Williamsburg (VA); Hybrid; USD 26,000 - 38,000; Full time

Benefits offered by this job

Group benefit plans

Pay transparency

Job summary

Harris Teeter in Williamsburg, VA, is seeking a Full Time Assistant Customer Service Manager to supervise up to 120 associates across the Customer Service Department and accounting office. The role supports the Department Manager, ensures adherence to store policies, and drives customer service and sales.

The position requires a High school diploma or GED (or equivalent) and 1–3 years of related experience.

Qualifications

• High school diploma or GED or equivalent combination of education and experience.
• 1–3 years related experience and/or training.

Responsibilities

• Supervise up to 120 associates in the Customer Service Department and accounting office.
• Interviewing and training associates; plan, assign, and direct work; appraise performance.
• Provide coaching/feedback to associates not in compliance with expectations.
• Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate.

Skills

Supervisory skills

Customer service

Communication

Interpersonal skills

Multitasking

Pressure handling

Education

High school diploma or GED

1–3 years related experience

Tools

HT Internet software

Email

Inventory software

Spreadsheet software

Word processing software

Job description

Harris Teeter in Williamsburg, VA, is seeking a Full Time Assistant Customer Service Manager to supervise up to 120 associates across the Customer Service Department and accounting office. The role supports the Department Manager, ensures adherence to store policies, and drives customer service and sales.

The position requires a High school diploma or GED (or equivalent) and 1–3 years of related experience.