Customer Service Operations Leader

Harris Teeter; Bristow (VA); On-site; USD 26,000 - 41,000; Full time

Benefits offered by this job

Group benefit plans

Training opportunities

Job summary

Harris Teeter in Bristow, VA is seeking a Full Time Assistant Customer Service Manager to supervise up to 120 associates in the Customer Service Department and accounting office. You will assist the Department Manager with direction, coordination, and evaluation, and perform floor monitor duties as needed.

The role requires strong supervisory, communication, and training abilities, plus English language proficiency.

Qualifications

• High school diploma or GED or equivalent experience.
• 1–3 years related supervisory or customer service experience.
• Ability to read instructions and communicate in English.

Responsibilities

• Supervise up to 120 associates in Customer Service and accounting office.
• Conduct interviewing, training, coaching, and performance appraisals.
• Maintain audits and loss prevention checks, and resolve issues.
• Perform duties of front-end staff as needed.

Skills

Supervisory skills

Communication

Interpersonal skills

Customer service

Team leadership

Problem solving

Training

Education

High school diploma or GED

1–3 years related experience

Tools

HT Internet software

Email

Inventory software

Spreadsheet software

Job description

Harris Teeter in Bristow, VA is seeking a Full Time Assistant Customer Service Manager to supervise up to 120 associates in the Customer Service Department and accounting office. You will assist the Department Manager with direction, coordination, and evaluation, and perform floor monitor duties as needed.

The role requires strong supervisory, communication, and training abilities, plus English language proficiency.