Assistant Customer Service Manager — Lead Frontline Team
Harris Teeter
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Benefits offered by this job
Job summary
Harris Teeter in Newport News, VA is seeking a Full Time Assistant Customer Service Manager DLT to supervise up to 120 associates in the Customer Service Department and accounting office, assisting the Department Manager with direction, coordination and evaluation.
The role requires leadership, training, coaching, ensuring audits, and performing duties of clerks, cashiers, baggers; strong communication; high school diploma; 18+; group benefits provided upon eligibility.
Qualifications
- High school diploma or GED or equivalent experience.
- Strong customer service and supervisory capabilities.
- Ability to train and coach associates to meet standards.
- Proficiency in basic computer and inventory systems.
Responsibilities
- Supervise up to 120 associates across customer service and accounting.
- Assist Department Manager with direction, coordination and evaluation.
- Conduct floor monitor duties, interviews and training.
- Ensure audits are completed and provide coaching for non-compliance.
- Perform duties of clerks, cashiers and baggers as needed.
Skills
Education
Tools
Job description
Harris Teeter in Newport News, VA is seeking a Full Time Assistant Customer Service Manager DLT to supervise up to 120 associates in the Customer Service Department and accounting office, assisting the Department Manager with direction, coordination and evaluation.
The role requires leadership, training, coaching, ensuring audits, and performing duties of clerks, cashiers, baggers; strong communication; high school diploma; 18+; group benefits provided upon eligibility.
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