Customer Service Team Lead & Front-End Supervisor

Harris Teeter

Cary (NC)

On-site

USD 42,000 - 66,000

Full time

9 days ago

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Job summary

Harris Teeter is seeking a Full Time Assistant Customer Service Manager in Cary, NC. The role supervises up to 120 associates across Customer Service and accounting, directing training, performance appraisals, and daily operations to drive service excellence.

Responsibilities include coaching, ensuring audit compliance, and stepping in for clerks and cashiers as needed. The ideal candidate has a high school diploma and 1–3 years related experience, with strong communication and leadership

Qualifications

High school diploma or GED; or one to three years related experience and/or training; or equivalent combination of education and experience.
Supervisory responsibilities and training of associates.
Commitment to exceptional customer service and sales growth.

Responsibilities

Supervise up to 120 associates in the Customer Service Department and accounting office.
Interview and train associates; plan, assign, and direct work; assist in performance appraisals.
Provide coaching/feedback to associates not meeting expectations; perform duties of clerks, cashiers, and baggers when needed.
Ensure completion of Customer Service Store Visit Audit and Loss Prevention Front End Audit.