Customer Service Supervisor – Front End Team Lead

Harris Teeter; Durham (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Group benefit plans

Job summary

Harris Teeter in Durham, NC is seeking a Full Time Assistant Customer Service Manager to supervise up to 120 front-end associates and support staff in the customer service department and accounting office. The role involves coaching, training, performance evaluations, and ensuring audit and loss prevention compliance.

The candidate should have a high school diploma or GED (or equivalent) with 1–3 years related experience, and possess strong leadership, communication, and interpersonal skills to

Qualifications

• High school diploma or GED required or equivalent experience.
• Strong leadership and customer service skills are essential.
• Ability to coach, train, and supervise a large front-end team.

Responsibilities

• Supervise up to 120 associates in Customer Service and accounting offices.
• Conduct interviews and training; plan and direct work; evaluate performance.
• Ensure compliance with store audits and loss prevention procedures.
• Provide coaching and feedback to staff for performance improvement.
• Perform duties of clerks, cashiers, and baggers when needed.

Skills

Leadership

Customer service

Communication

Interpersonal skills

Education

High school diploma or GED

1–3 years related experience

Tools

HT Internet software

E-mail

Inventory software

Spreadsheet software

Word processing software

Job description

Harris Teeter in Durham, NC is seeking a Full Time Assistant Customer Service Manager to supervise up to 120 front-end associates and support staff in the customer service department and accounting office. The role involves coaching, training, performance evaluations, and ensuring audit and loss prevention compliance.

The candidate should have a high school diploma or GED (or equivalent) with 1–3 years related experience, and possess strong leadership, communication, and interpersonal skills to