Front-End Service Supervisor — Lead Customer Experience

Albertsons Companies; Sanger (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Associate discounts

Health benefits

Dental

401k

Paid time off

Job summary

Albertsons Companies is seeking a Service Supervisor to support front-end operations and ensure exceptional customer service across the store. You will lead front-end associates, monitor service standards, and help drive performance while complying with company policies and procedures.

In this role you will oversee checkout, staffing, scheduling, cash handling, safety, and daily supervision. The position offers a dynamic retail environment with growth opportunities and competitive weekly wages

Responsibilities

• Supervise daily front-end operations, including check stands, self-checkout, customer service, and courtesy services.
• Ensure proper staffing levels to support efficient customer flow.
• Monitor checkout operations to reduce wait times and improve service efficiency.
• Support opening, closing, and shift transition activities.
• Maintain front-end organization, cleanliness, and operational readiness.
• Deliver exceptional customer service and foster a customer-focused culture.
• Respond to customer concerns and complaints promptly and professionally.
• Assist with service recovery efforts and issue resolution.
• Promote customer loyalty through positive interactions and excellent service.
• Provide leadership, coaching, and support to front-end associates.
• Assist with training, onboarding, and daily supervision of associates.
• Monitor performance and provide feedback to improve service levels.
• Promote teamwork, accountability, and a positive work environment.
• Support scheduling and labor management activities as assigned.
• Ensure compliance with cash handling and till accountability procedures.
• Assist with audits, cash reconciliation, and operational controls.
• Monitor register operations for accuracy and compliance.
• Support loss prevention and asset protection efforts.
• Monitor front-end performance metrics and service levels.
• Ensure equipment, registers, and self-checkout systems are functioning properly.
• Assist with implementing operational improvements and process efficiencies.
• Maintain compliance with company policies, procedures, and operational standards.
• Promote a safe environment for associates and customers.
• Ensure compliance with company safety and security programs.
• Address operational concerns and elevate issues as needed.
• Support audits, inspections, and corrective action plans.

Job description

Albertsons Companies is seeking a Service Supervisor to support front-end operations and ensure exceptional customer service across the store. You will lead front-end associates, monitor service standards, and help drive performance while complying with company policies and procedures.

In this role you will oversee checkout, staffing, scheduling, cash handling, safety, and daily supervision. The position offers a dynamic retail environment with growth opportunities and competitive weekly wages