Front-End Service Leader & Operations Coach

Albertsons Companies; Braintree (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Weekly wages

Associate discounts

Benefits (Medical, Dental, 401k)

Paid time off

Job summary

Albertsons Companies is seeking an Assistant Customer Service Manager to support front-end operations, uphold service standards, and drive customer satisfaction in a fast-paced store environment.

You will help manage associates, assist with scheduling, training, and coaching, and ensure accurate checkout processes and strong team performance. This role emphasizes leadership, operational excellence, and positive customer experiences daily.

Qualifications

• Strong customer-service focus with a professional team presence.
• Effective communication, coaching, and collaboration skills.
• Strong organization, prioritization, and planning abilities.
• Ability to stay composed in fast-paced, customer-facing environments.

Responsibilities

• Oversee and coordinate all front-end operations to ensure fast, friendly checkout service.
• Support customer service programs and respond to concerns in a timely, professional manner.
• Provide checkout support, incl. register functions and customer assistance.
• Assist with scheduling, service levels, and daily front-end operations.

Skills

Customer service

Communication

Coaching

Organization

Planning

Team collaboration

Front-end ops

Cash handling

Scheduling

Safety awareness

Job description

Albertsons Companies is seeking an Assistant Customer Service Manager to support front-end operations, uphold service standards, and drive customer satisfaction in a fast-paced store environment.

You will help manage associates, assist with scheduling, training, and coaching, and ensure accurate checkout processes and strong team performance. This role emphasizes leadership, operational excellence, and positive customer experiences daily.