Front-End Service Supervisor — Lead the Retail Team

Tom Thumb Supermarket; Irving (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive wages paid weekly

Access to earned wages before payday

Associate discounts

Health and financial well-being benefit

Time off (vacation, holidays, sick pay

Leaders invested in your training and…

Inclusive work environment

Job summary

The Albertsons Companies front end is seeking a Service Supervisor to lead, coach, and develop front-end associates while delivering excellent customer service. This role ensures checkout operations run smoothly, adherence to procedures, and a friendly, accurate, and professional shopping experience.

You will supervise front-end teams, coordinate cashier coverage, monitor lanes, train new staff, and uphold safety and cash-handling standards in a fast-paced retail environment in Irving, TX.

Qualifications

• Strong customer service and communication skills.
• Ability to provide direction and coach associates effectively.
• Strong organizational and problem-solving skills.
• Ability to work effectively in a fast-paced retail environment.
• Dependable, professional, and able to handle multiple priorities.
• Ability to maintain confidentiality and handle sensitive situations appropriately.
• Previous retail, customer service, cashier, or leadership experience is preferred.

Responsibilities

• Provide friendly, prompt, and professional customer service.
• Supervise and support front-end associates during assigned shifts.
• Help coordinate cashier coverage, breaks, lunches, and daily front-end activities.
• Monitor checkout lanes and respond to changing customer traffic to maintain efficient service.
• Assist customers with questions, concerns, refunds, and other service-related needs.
• Help resolve customer concerns professionally and involve management when appropriate.
• Coach associates on customer service expectations, operational procedures, and job performance.
• Support the training and development of new and existing associates.
• Promote teamwork, communication, accountability, and a positive work environment.
• Ensure cash-handling and front-end procedures are followed accurately.
• Assist with register functions, transactions, overrides, and other authorized front-end activities.
• Monitor the front end for cleanliness, organization, safety, and proper presentation.
• Help ensure supplies and equipment are available and functioning properly.
• Communicate operational concerns, staffing needs, customer issues, and associate performance matters to management.
• Follow company policies, safety standards, security procedures, and applicable regulations.
• Assist other departments and perform additional duties as business needs require.

Skills

Customer service

Communication

Leadership

Organization

Problem solving

Retail experience

Job description

The Albertsons Companies front end is seeking a Service Supervisor to lead, coach, and develop front-end associates while delivering excellent customer service. This role ensures checkout operations run smoothly, adherence to procedures, and a friendly, accurate, and professional shopping experience.

You will supervise front-end teams, coordinate cashier coverage, monitor lanes, train new staff, and uphold safety and cash-handling standards in a fast-paced retail environment in Irving, TX.