Front-End Service Operations Leader

Albertsons Companies; San Diego (CA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Weekly pay

Associate discounts

Health benefits

Paid time off

Career development

Inclusive environment

Job summary

Albertsons Companies is seeking a Service Operations Manager to lead front-end and service operations, drive customer experience, and ensure compliance with company programs. You will coach staff and oversee checkout processes to deliver fast, friendly service in a dynamic store environment.

Responsibilities include developing teams, monitoring service metrics, safeguarding cash handling, and supporting labor planning.

Qualifications

• Experience leading front-end and customer service teams.
• Strong coaching and conflict-resolution skills.
• Ability to manage schedules and labor levels.
• Willingness to work evenings, weekends, and holidays.

Responsibilities

• Leads all front-end and customer service teams, ensuring fast, friendly, and accurate service.
• Coach and develop associates on service standards, courtesy programs, and service recovery.
• Oversee daily front‑end operations including check stands, SCO, service desk, and checkout processes.
• Ensure compliance with cash handling, security, returns, refunds, and transaction policies.
• Monitor scheduling, breaks, staffing levels, and queue management to align labor with business needs.
• Oversee cash office processes including safe counts, till audits, deposits, and reconciliation.
• Ensure front‑end readiness for audits, compliance requirements, and company programs.
• Hire, train, coach, schedule, and develop service associates, supervisors, and front‑end staff.
• Support shrink reduction, fraud prevention, and proper handling of restricted items.
• Complete required reports and maintain strong communication with management teams.

Skills

Customer service

People development

Operations leadership

Front-end operations

Cash handling

Scheduling

Job description

Albertsons Companies is seeking a Service Operations Manager to lead front-end and service operations, drive customer experience, and ensure compliance with company programs. You will coach staff and oversee checkout processes to deliver fast, friendly service in a dynamic store environment.

Responsibilities include developing teams, monitoring service metrics, safeguarding cash handling, and supporting labor planning.