Front-End Service Supervisor: Lead & Elevate Customer Experience

Albertsons Companies; Corinth (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Weekly wages

Wage access

Associate discounts

Benefits package

Paid time off

Career development

Inclusive culture

Job summary

Albertsons Companies is seeking a Service Supervisor to support front-end operations and coach associates toward delivering exceptional customer service. You will help manage checkout efficiency, staffing, and daily activities while upholding company policies and safety standards.

The role emphasizes strong communication, teamwork, and leadership to maintain a welcoming and efficient shopping experience for customers across peak and off-peak periods.

Qualifications

• Strong customer service and communication skills.
• Ability to lead and coach front-end associates.
• Excellent organization and problem-solving abilities.
• Experience in a fast-paced retail environment.
• Dependable, professional, and capable of handling multiple priorities.
• Confidentiality and discretion when handling sensitive information.
• Prev retail, cashier, or leadership experience preferred.

Responsibilities

• Provide friendly, prompt, and professional customer service.
• Supervise and support front-end associates during assigned shifts.
• Help coordinate cashier coverage, breaks, lunches, and daily front-end activities.
• Monitor checkout lanes and respond to changing customer traffic to maintain efficient service.
• Assist customers with questions, concerns, refunds, and other service-related needs.
• Help resolve customer concerns professionally and involve management when appropriate.
• Coach associates on customer service expectations, operational procedures, and job performance.
• Support the training and development of new and existing associates.
• Promote teamwork, communication, accountability, and a positive work environment.
• Ensure cash-handling and front-end procedures are followed accurately.
• Assist with register functions, transactions, overrides, and other authorized front-end activities.
• Monitor the front end for cleanliness, organization, safety, and proper presentation.
• Help ensure supplies and equipment are available and functioning properly.
• Communicate operational concerns, staffing needs, customer issues, and associate performance matters to management.
• Follow company policies, safety standards, security procedures, and applicable regulations.
• Assist other departments and perform additional duties as business needs require.

Skills

Customer service

Leadership

Communication

Retail operations

Job description

Albertsons Companies is seeking a Service Supervisor to support front-end operations and coach associates toward delivering exceptional customer service. You will help manage checkout efficiency, staffing, and daily activities while upholding company policies and safety standards.

The role emphasizes strong communication, teamwork, and leadership to maintain a welcoming and efficient shopping experience for customers across peak and off-peak periods.