Front-End Service Lead | People & Ops Coach

Socket.dev; Braintree (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Weekly pay

Employee discounts

Health benefits

401k and retirement benefits

Paid time off

Job summary

Albertsons Companies is seeking an Assistant Customer Service Manager to support front-end operations, drive checkout efficiency, and ensure superior customer experiences. The role emphasizes team leadership, staff development, and operational excellence in a fast-paced store setting.

Key duties include supervising front-end activities, cash handling, scheduling, training, and ensuring compliance with safety standards.

Qualifications

• Strong customer-service focus with a professional team presence.
• Effective communication and collaboration skills.
• Ability to train, coach, and support associate development.

Responsibilities

• Oversee and coordinate front-end operations to ensure fast, friendly checkout service.
• Support customer service programs and respond to customer concerns promptly.
• Assist with cash handling, tills, and reconciliation as needed.
• Plan labor, scheduling, and service coverage for the front-end.
• Ensure compliance with policies, safety standards, and procedures.
• Assist with hiring, training, and coaching front-end associates.

Skills

Customer service

Communication

Team leadership

Tools

Cash handling

Front-end systems

Job description

Albertsons Companies is seeking an Assistant Customer Service Manager to support front-end operations, drive checkout efficiency, and ensure superior customer experiences. The role emphasizes team leadership, staff development, and operational excellence in a fast-paced store setting.

Key duties include supervising front-end activities, cash handling, scheduling, training, and ensuring compliance with safety standards.