Front-End Service Operations Lead

United Supermarkets, LLC; Plano (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Associate discounts

Health & financial well-being benefits

Time off benefits

Career growth & development

Inclusive work environment

Job summary

Albertsons Companies is seeking a Service Operations Manager to oversee front-end and service operations, ensure strong execution of company service programs, and lead teams that deliver a fast, friendly, and compliant shopping experience.

This role offers a dynamic, customer-facing environment where your work directly supports store performance and customer engagement. You will hire, train, coach, schedule, and develop service associates and front-end supervisors to sustain service excellence.

Qualifications

• Experience leading front-end and customer service teams.
• Strong focus on customer service and team development.
• Ability to manage schedules and labor to meet business needs.
• Commitment to compliance and loss prevention.

Responsibilities

• Leads all front-end and customer service teams, ensuring fast, friendly, and accurate service
• Coach and develop associates on service standards, courtesy programs, and service recovery
• Oversee daily front‑end operations including check stands, self‑checkout (SCO), service desk, and checkout processes
• Ensure compliance with cash handling, security, returns, refunds, and transaction policies
• Monitor scheduling, breaks, staffing levels, and queue management to align labor with business needs
• Oversee cash office processes including safe counts, till audits, deposits, and reconciliation
• Ensure front‑end readiness for audits, compliance requirements, and company programs
• Hire, train, coach, schedule, and develop service associates, supervisors, and front‑end staff
• Support shrink reduction, fraud prevention, and proper handling of restricted items
• Complete required reports and maintain strong communication with management teams

Skills

Customer service

Front-end ops

Cash handling

Team leadership

Labor planning

Job description

Albertsons Companies is seeking a Service Operations Manager to oversee front-end and service operations, ensure strong execution of company service programs, and lead teams that deliver a fast, friendly, and compliant shopping experience.

This role offers a dynamic, customer-facing environment where your work directly supports store performance and customer engagement. You will hire, train, coach, schedule, and develop service associates and front-end supervisors to sustain service excellence.