Front-End Service Supervisor: Lead Customer Experience

Albertsons Companies; Arlington (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Earned wage access

Associate discounts

Health benefits

Time off

Career growth

Inclusive workplace

Job summary

Albertsons Companies in Arlington, TX is seeking a Service Supervisor to lead front-end operations and uphold excellent customer service across the store. You will supervise front-end associates, assist with daily tasks, and drive service standards.

You will monitor staffing, cash controls, and scheduling while promoting a safe, compliant, team-oriented environment and delivering friendly service that supports store success.

Qualifications

• Experience leading front-end teams and daily store operations.
• Proven ability to deliver exceptional customer service.
• Strong cash handling and loss-prevention awareness.

Responsibilities

• Supervise daily front-end operations, including check stands and self-checkout.
• Manage staffing levels to support customer flow and service standards.
• Monitor checkout operations to reduce wait times and improve efficiency.
• Support opening, closing, and shift transitions.
• Maintain front-end organization and cleanliness.
• Deliver exceptional customer service and handle escalations promptly.
• Provide coaching and training to front-end associates.
• Support scheduling and labor management activities.
• Ensure cash handling, audits, and reconciliation are performed accurately.
• Promote safety, compliance, and adherence to company policies.
• Drive operational improvements and maintain equipment functionality.

Skills

Leadership

Customer service

Staff supervision

Cash handling

Job description

Albertsons Companies in Arlington, TX is seeking a Service Supervisor to lead front-end operations and uphold excellent customer service across the store. You will supervise front-end associates, assist with daily tasks, and drive service standards.

You will monitor staffing, cash controls, and scheduling while promoting a safe, compliant, team-oriented environment and delivering friendly service that supports store success.