Front-End Service Supervisor: Lead & Delight Customers

Albertsons Companies; Colleyville (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

Earned wage access

Associate discounts

Benefits package (health, 401k)

Job summary

Albertsons Companies is seeking a Service Supervisor to help lead and develop front-end associates, ensuring fast, accurate checkout and outstanding customer service. The role focuses on supervision, training support, and maintaining a positive work environment.

You will coordinate shifts, monitor lanes, and handle customer inquiries while upholding company policies and safety standards. A strong emphasis is placed on teamwork and consistent service quality.

Qualifications

• Excellent customer service and clear communication with customers.
• Ability to direct and coach front-end associates effectively.
• Strong organizational skills and ability to manage priorities.
• Experience guiding teams in fast-paced retail environments.
• Professional demeanor with confidentiality and discretion.

Responsibilities

• Provide friendly, prompt, and professional customer service.
• Supervise and support front-end associates during shifts.
• Coordinate cashier coverage, breaks, and daily front-end activities.
• Monitor lanes and adapt to customer traffic for efficiency.
• Assist customers with questions, refunds, and service needs.
• Coach associates on standards and performance; support training.
• Promote teamwork, accountability, and a positive work environment.
• Ensure cash-handling and front-end procedures are followed.
• Assist with register functions and relevant front-end tasks.
• Maintain front-end cleanliness, safety, and presentation.

Skills

Customer service

Communication

Leadership

Team coaching

Problem solving

Job description

Albertsons Companies is seeking a Service Supervisor to help lead and develop front-end associates, ensuring fast, accurate checkout and outstanding customer service. The role focuses on supervision, training support, and maintaining a positive work environment.

You will coordinate shifts, monitor lanes, and handle customer inquiries while upholding company policies and safety standards. A strong emphasis is placed on teamwork and consistent service quality.