Front-End Service Operations Leader

Safeway; Junction City (OR); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Weekly pay

Associate discounts

Health benefits

Time off

Career growth

Inclusive environment

Job summary

Albertsons Companies in Oregon is seeking a Service Operations Manager to lead front-end and customer service teams, drive service standards, and ensure efficient, compliant store operations. You will oversee check stands, SCO, service desk, cash handling, and daily scheduling while coaching staff to deliver a fast, friendly shopping experience.

This leadership role emphasizes associate development, loss prevention, and strong communication with management teams.

Responsibilities

• Leads all front-end and customer service teams, ensuring fast, friendly, and accurate service
• Coach and develop associates on service standards, courtesy programs, and service recovery
• Oversee daily front-end operations including check stands, self-checkout (SCO), service desk, and checkout processes
• Ensure compliance with cash handling, security, returns, refunds, and transaction policies
• Monitor scheduling, breaks, staffing levels, and queue management to align labor with business needs
• Oversee cash office processes including safe counts, till audits, deposits, and reconciliation
• Ensure front-end readiness for audits, compliance requirements, and company programs
• Hire, train, coach, schedule, and develop service associates, supervisors, and front-end staff
• Support shrink reduction, fraud prevention, and proper handling of restricted items
• Complete required reports and maintain strong communication with management teams

Job description

Albertsons Companies in Oregon is seeking a Service Operations Manager to lead front-end and customer service teams, drive service standards, and ensure efficient, compliant store operations. You will oversee check stands, SCO, service desk, cash handling, and daily scheduling while coaching staff to deliver a fast, friendly shopping experience.

This leadership role emphasizes associate development, loss prevention, and strong communication with management teams.