Front-End Operations Lead & Customer Experience Coach

Randalls Food Market; Austin (TX); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Weekly pay

Access to earned wages via Stream

Associate discounts

Health and financial well-being benefit

Paid time off (vacation/holidays/sick)

Job summary

Albertsons Companies is seeking a Service Operations Assistant to support front-end operations, ensure top-notch customer service, and assist store leadership with daily activities. You’ll coordinate cashier coverage, monitor traffic, and help maintain a positive customer experience across the front-end.

The role emphasizes coaching, training, and upholding cash-handling and service standards while collaborating with management to address concerns and opportunities.

Qualifications

• Strong customer service and communication skills.
• Ability to provide direction and coach associates effectively.
• Strong organizational, time-management, and problem-solving skills.
• Ability to prioritize multiple responsibilities in a fast-paced retail environment.
• Dependable, professional, and committed to providing excellent customer service.

Responsibilities

• Provide friendly, prompt, and professional customer service.
• Support the daily operation of the front end, including checkout lanes and customer service areas.
• Assist with coordinating cashier coverage, breaks, lunches, and other front-end staffing needs.
• Monitor customer traffic and help maintain efficient checkout service.
• Assist customers with questions, concerns, refunds, and other service-related needs.
• Help resolve customer concerns professionally and involve management when appropriate.
• Provide direction, coaching, and support to front-end associates.
• Assist with the training and development of new and existing associates.
• Reinforce customer service expectations and proper operating procedures.
• Support accurate cash-handling practices and ensure front-end procedures are followed.
• Assist with register functions, transactions, overrides, and other authorized activities.
• Help maintain front-end cleanliness, organization, safety, and presentation standards.
• Monitor supplies and equipment and communicate operational needs to store leadership.
• Promote teamwork, accountability, and a positive work environment.
• Communicate customer concerns, staffing issues, associate performance matters, and operational opportunities to management.
• Follow company policies, safety standards, security procedures, and applicable regulations.
• Assist with additional store responsibilities as business needs require.

Skills

Customer service

Communication

Leadership potential

Staffing coordination

Problem solving

Job description

Albertsons Companies is seeking a Service Operations Assistant to support front-end operations, ensure top-notch customer service, and assist store leadership with daily activities. You’ll coordinate cashier coverage, monitor traffic, and help maintain a positive customer experience across the front-end.

The role emphasizes coaching, training, and upholding cash-handling and service standards while collaborating with management to address concerns and opportunities.