Front-End Service Manager — Lead 120+ Team

Harris Teeter; Leland (NC); In loco; USD 42.000 - 62.000; Tempo pieno

Vantaggi offerti da questo lavoro

Group benefit plans

Descrizione del lavoro

Harris Teeter in Leland, NC is hiring a Full Time Assistant Customer Service Manager to supervise up to 120 associates in the Customer Service Department and support the Department Manager in directing operations.

The role requires strong supervisory and communication skills, experience in customer service, and the ability to train staff, coach for performance, and ensure adherence to audits and store policies.

Competenze

• Education and/or experience: High school diploma or GED; or 1–3 years related experience or training; or equivalent.
• Language: read/understand instructions and communicate in English; write simple correspondence.
• Computer skills: HT Internet software, E-mail, inventory software, spreadsheets and word processing.
• Mathematical: basic arithmetic with money, weights, volume and distance.
• Reasoning: apply common sense and solve problems in standard situations.
• Certificates/training: complete company training programs (e.g., new hire orientation, safety, departmental training).

Mansioni

• Supervise up to 120 associates in Customer Service and accounting office.
• Assist Department Manager with direction, evaluation and training.
• Perform floor monitor duties, coach noncompliant staff, and resolve problems.
• Ensure audits are performed and staff adhere to policies and standards.
• Provide coaching and feedback; perform duties of duties of cashiers and clerks as needed.

Conoscenze

Supervisory skills

Customer service

Communication

Interpersonal skills

Team leadership

Formazione

High school diploma or GED

Strumenti

HT Internet software

E-mail

Inventory software

Spreadsheet software

Word processing software

Descrizione del lavoro

Harris Teeter in Leland, NC is hiring a Full Time Assistant Customer Service Manager to supervise up to 120 associates in the Customer Service Department and support the Department Manager in directing operations.

The role requires strong supervisory and communication skills, experience in customer service, and the ability to train staff, coach for performance, and ensure adherence to audits and store policies.