Customer Service Operations Lead

Harristeeter; Norfolk (VA); On-site; USD 22,000 - 36,000; Full time

Job summary

Harris Teeter in Norfolk, VA, is seeking a Full Time Assistant Customer Service Manager to supervise up to 120 associates in the Customer Service Department and accounting office. You will assist the Department Manager with direction, coordination, and evaluation of these teams, ensuring compliance with company policies and standards.

Your role includes coaching, interviewing, and training, directing work, handling performance reviews, and addressing customer service issues to improve

Qualifications

• High school diploma or GED or 1-3 years related experience.
• Strong supervisory, communication, and interpersonal skills.
• Ability to read, write, and present information in English.
• Knowledge of computer and inventory software.

Responsibilities

• Supervise up to 120 associates and assist Department Manager.
• Perform floor monitor duties, interview and train associates.
• Ensure audits are performed and provide coaching to non-compliant staff.
• Handle customer service and cash register operations as needed.

Skills

Supervisory skills

Customer service

Communication

Interpersonal skills

Team leadership

Education

High school diploma or GED

1-3 years related experience

Tools

HT Internet software

E-mail

Inventory software

Spreadsheet software

Word Processing software

Job description

Harris Teeter in Norfolk, VA, is seeking a Full Time Assistant Customer Service Manager to supervise up to 120 associates in the Customer Service Department and accounting office. You will assist the Department Manager with direction, coordination, and evaluation of these teams, ensuring compliance with company policies and standards.

Your role includes coaching, interviewing, and training, directing work, handling performance reviews, and addressing customer service issues to improve