Customer Experience Team Lead – Assistant Manager

Shaw’s and Star Market; Falmouth (ME); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Weekly pay

Associate discounts

Benefits package (Health/401k)

Job summary

Albertsons Companies is seeking an Assistant Customer Service Manager to lead front‑end operations, coach associates, and ensure fast, friendly checkout service. You will help meet store performance goals, uphold safety standards, and support the customer experience across daily front-end activities.

The role emphasizes customer service leadership, scheduling, cash handling, and collaboration with store teams to maintain a positive front-end environment.

Qualifications

• Strong customer-service focus with a professional team presence.
• Effective communication, coaching, and collaboration skills.
• Strong organization, prioritization, and planning abilities.
• Ability to stay composed in fast-paced, customer-facing environments.
• Ability to review service metrics, cash variance, and performance trends.
• Ability to train, coach, and support associate development.
• Ability to stand, move, lift, carry, or push objects as required.
• Ability to operate and troubleshoot front-end equipment.

Responsibilities

• Assist in overseeing and coordinate all front-end operations, ensuring fast, friendly, and accurate checkout service
• Support customer service programs and respond to customer concerns in a timely and professional manner
• Provide checkout support as needed, including register functions and customer assistance
• Support front-end activities including scheduling, service levels, and daily operations
• Maintain cleanliness, organization, and a positive front-end environment
• Assist with cash handling processes including tills, safe counts, reconciliation, refunds, and transactions
• Assist with monitoring inventory and ordering front-end supplies and materials
• Assist with hiring, training, coaching, and developing front-end associates and supervisors
• Support labor planning, budgeting, and expense control for the department
• Support compliance with company policies, safety standards, and operational procedures
• Complete daily reports, payroll processes, and required documentation
• Assume responsibility for front-end operations in the absence of the Customer Service Manager.

Skills

Customer service

Communication

Organization

Team collaboration

Tools

Front-end systems

Register functions

Scheduling tools

Job description

Albertsons Companies is seeking an Assistant Customer Service Manager to lead front‑end operations, coach associates, and ensure fast, friendly checkout service. You will help meet store performance goals, uphold safety standards, and support the customer experience across daily front-end activities.

The role emphasizes customer service leadership, scheduling, cash handling, and collaboration with store teams to maintain a positive front-end environment.