Front‑End Customer Experience Manager (Assistant)

Albertsons Companies; Newport (NH); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Competitive weekly wages

Associate discounts

Health and financial well-being (401k,

Time off

Job summary

Albertsons Companies is seeking an Assistant Customer Service Manager to lead front-end operations and deliver fast, friendly, accurate checkout service. You will support customer service programs, coach associates, and help achieve store performance goals.

This role emphasizes team collaboration, organization, and the ability to operate calmly in a dynamic retail environment while ensuring customer satisfaction.

Qualifications

• Strong customer-service focus with a professional team presence.
• Effective communication, coaching, and collaboration skills.
• Strong organization, prioritization, and planning abilities.
• Ability to stay composed in fast-paced, customer-facing environments.

Responsibilities

• Oversee front-end operations, ensuring fast, friendly, and accurate checkout service.
• Support customer service programs and respond to customer concerns in a timely, professional manner.
• Provide checkout support including register functions and customer assistance.
• Coordinate scheduling, service levels, and daily front-end operations.
• Maintain cleanliness, organization, and a positive front-end environment.
• Assist with cash handling processes including tills, safe counts, reconciliation, refunds, and transactions.
• Monitor inventory and order front-end supplies and materials.
• Assist with hiring, training, coaching, and developing front-end associates and supervisors.
• Support labor planning, budgeting, and expense control for the department.
• Ensure compliance with company policies, safety standards, and operational procedures.
• Complete daily reports and payroll processes.

Skills

Customer service

Team collaboration

Communication

Organization

Tools

Front-end systems

Point-of-sale (POS)

Job description

Albertsons Companies is seeking an Assistant Customer Service Manager to lead front-end operations and deliver fast, friendly, accurate checkout service. You will support customer service programs, coach associates, and help achieve store performance goals.

This role emphasizes team collaboration, organization, and the ability to operate calmly in a dynamic retail environment while ensuring customer satisfaction.