Assistant Customer Service Manager - Front-End Leader

Safeway; Quincy (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

Associate discounts

Health & 401k

Paid time off

Career growth

Inclusive culture

Job summary

Albertsons Companies is seeking an Assistant Customer Service Manager to help lead front-end operations, support customer service programs, and ensure fast, friendly checkout experiences. The role emphasizes coaching, scheduling, budgeting, and compliance with safety standards in a fast-paced retail environment.

Responsibilities include supervising frontline staff, performing cash-handling duties, monitoring inventory, and maintaining a positive customer-focused atmosphere.

Qualifications

• Strong customer-service focus and professional presence.
• Effective communication, coaching, and collaboration skills.
• Strong organization, prioritization, and planning abilities.
• Ability to stay composed in fast-paced, customer-facing environments.

Responsibilities

• Assist in overseeing and coordinate front-end operations, ensuring fast, friendly, and accurate checkout service.
• Support customer service programs and respond to customer concerns in a timely and professional manner.
• Provide checkout support, including register functions and customer assistance.
• Support front-end activities including scheduling, service levels, and daily operations.
• Maintain cleanliness, organization, and a positive front-end environment.
• Assist with cash handling processes including tills, safe counts, reconciliation, refunds, and transactions.
• Assist with monitoring inventory and ordering front-end supplies and materials.
• Assist with hiring, training, coaching, and developing front-end associates and supervisors.
• Support labor planning, budgeting, and expense control for the department.
• Support compliance with company policies, safety standards, and operational procedures.
• Complete daily reports, payroll processes, and required documentation.
• Assume responsibility for front-end operations in the absence of the Customer Service Manager.

Skills

Customer service

Communication

Organization

Coaching

Team collaboration

Job description

Albertsons Companies is seeking an Assistant Customer Service Manager to help lead front-end operations, support customer service programs, and ensure fast, friendly checkout experiences. The role emphasizes coaching, scheduling, budgeting, and compliance with safety standards in a fast-paced retail environment.

Responsibilities include supervising frontline staff, performing cash-handling duties, monitoring inventory, and maintaining a positive customer-focused atmosphere.