Assistant Customer Service Manager — Front-End Leader

Socket.dev; Newport (NH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Weekly pay and benefits

Associate discounts

Health and financial well-being (Med/D

401k and more

Job summary

Albertsons Companies is seeking an Assistant Customer Service Manager to oversee front-end operations, drive checkout efficiency, and support store performance. You'll help manage staffing, training, and customer service programs to ensure fast, friendly service and compliance with policies.

This role emphasizes coaching, scheduling, and maintaining a positive front-end environment while contributing to payroll and daily reporting. Local travel and weekend coverage may be required.

Qualifications

• Front-end operations and customer service execution.
• Cash handling, reconciliation, and compliance practices.
• Labor planning, scheduling, and service coverage.

Responsibilities

• Assist in overseeing and coordinate all front-end operations, ensuring fast, friendly, and accurate checkout service.
• Support customer service programs and respond to customer concerns in a timely and professional manner.
• Provide checkout support as needed, including register functions and customer assistance.
• Support front-end activities including scheduling, service levels, and daily operations.
• Maintain cleanliness, organization, and a positive front-end environment.
• Assist with cash handling processes including tills, safe counts, reconciliation, refunds, and transactions.
• Assist with monitoring inventory and ordering front-end supplies and materials.
• Assist with hiring, training, coaching, and developing front-end associates and supervisors.
• Support labor planning, budgeting, and expense control for the department.
• Support compliance with company policies, safety standards, and operational procedures.
• Complete daily reports, payroll processes, and required documentation.
• Assume responsibility for front-end operations in the absence of the Customer Service Manager.

Skills

Front-end operations

Cash handling

Scheduling

Coaching & Development

Customer service

Tools

Point of Sale (POS)

Job description

Albertsons Companies is seeking an Assistant Customer Service Manager to oversee front-end operations, drive checkout efficiency, and support store performance. You'll help manage staffing, training, and customer service programs to ensure fast, friendly service and compliance with policies.

This role emphasizes coaching, scheduling, and maintaining a positive front-end environment while contributing to payroll and daily reporting. Local travel and weekend coverage may be required.