Front-End Service Lead: Customer Experience & Training

C&S Wholesale Grocers, LLC; Fargo (ND); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

Family Fare, part of SpartanNash, is seeking a Front End Supervisor to uphold high customer service standards in the store’s front-end operations and to step in for the Customer Service Manager as needed.

The role involves supervising cash transactions, training staff, managing scheduling, and ensuring clean, well-stocked departments while following safety and guest experience guidelines. This is a full-time, on-site position in Fargo, ND.

Qualifications

• High school graduate or GED.
• Proficient with computers (email, spreadsheets, etc).
• Ability to read, write, comprehend, and interpret documents.
• Accounting/Bookkeeping skills.
• Interpret/Analyze Financials.
• Develop/ Manage Budgets.
• Delegate/Direct/Implement.
• Suggestive Selling/Knowledge of Products.
• Detail Oriented.

Responsibilities

• Accurately perform all transactions; cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery tickets, Western Union, Ticket Master, and all other media in accordance with policies.
• Ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to perishable items.
• Knowledgeable of product locations in the store.
• Knowledge of advertised the Ad items, special prices, coupon deals or other features that apply to the store's sales program.
• Train others to perform all department activities and functions.
• Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.
• Handle spoiled/damaged products per established guidelines.
• Maintain a clean, attractive and well stocked department.
• Follow all PPE and Safety Guidelines
• Follow all Food Safety and Cleaning Expectations
• Follow Guest Experience Guidelines
• May be assigned tasks in other departments based on customer experience need
• Additional responsibilities may be assigned as needed

Skills

Proficient computer

Cash handling

Reading/writing/interpretation

Accounting/Bookkeeping

Budget development/management

Delegation/Direct/Implement

Product knowledge

Detail oriented

Education

High school diploma or GED

Job description

Family Fare, part of SpartanNash, is seeking a Front End Supervisor to uphold high customer service standards in the store’s front-end operations and to step in for the Customer Service Manager as needed.

The role involves supervising cash transactions, training staff, managing scheduling, and ensuring clean, well-stocked departments while following safety and guest experience guidelines. This is a full-time, on-site position in Fargo, ND.