Front End Pharmacy Operations Manager

CVS Health Corporation; Annapolis (MD); On-site; USD 47,000 - 112,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health Corporation is seeking a leader to direct workflow for medical records and front-end OCR teams. You will coordinate supervisors and staff to ensure timely prescription order deliverables, advise on policies, and develop strategies for accurate entry of payer information.

The role emphasizes managing performance, optimizing resources, and aligning communications across the organization to meet objectives and maintain high standards of quality and safety.

Qualifications

• Working knowledge of execution and delivery (planning, delivering, and supporting) skills.
• Working knowledge of business intelligence.
• Working knowledge of problem solving and decision making skills.
• Adept at collaboration and teamwork.
• Adept at growth mindset (agility and developing yourself and others) skills.

Responsibilities

• Coordinate processes and assignments for supervisors and individual contributors to achieve the Front-End OCR area's goals.
• Advise team on policies and procedures to ensure compliance and achievement of the organization's goals and objectives for Front End OCR.
• Develops strategy to ensure the accurate entry of prescriptions with patient payer information.
• Evaluates operating results with established objectives and recommends performance improvement opportunities.
• Controls payroll costs through analyzing allocation of resources and staffing needs.
• Generates and maintains communication throughout the organization.
• Conducts performance appraisals to provide employees with timely and constructive feedback.
• Manages operational aspects of the team (e.g., budget, performance, and compliance), and implements workforce and succession plans to meet business needs.

Skills

Execution & delivery

Business intelligence

Problem solving

Collaboration

Growth mindset

Job description

CVS Health Corporation is seeking a leader to direct workflow for medical records and front-end OCR teams. You will coordinate supervisors and staff to ensure timely prescription order deliverables, advise on policies, and develop strategies for accurate entry of payer information.

The role emphasizes managing performance, optimizing resources, and aligning communications across the organization to meet objectives and maintain high standards of quality and safety.