Front End Operations Lead — Mailroom & Workflow

CVS Health Corporation; Concord (NH); On-site; USD 44,000 - 102,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health Corporation is seeking a Front End Operations Supervisor to lead a team of about 20 employees and manage day-to-day mail intake, document processing, and workflow. The role partners with the mailroom vendor to ensure timely processing and strives for operational excellence.

The position emphasizes coaching, performance reviews, and cross-functional collaboration to meet service levels and business objectives, with a focus on quality and customer service.

Qualifications

• 3+ years of experience in leadership, supervisory, or team leadership in an operations, mailroom, document management, or production environment.
• 3+ years of experience managing employee performance, coaching, and development, including conducting regular one-on-one meetings and performance discussions, as well as working with external vendors and managing service-related relationships.
• Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and Teams.
• Willingness to travel up to 10% of the time to East Lansing, MI or Plymouth, MN.

Responsibilities

• Provide direct leadership and supervision for approximately 20 team members.
• Conduct monthly one-on-one meetings, coaching sessions, and performance discussions.
• Manage daily workloads and staffing for printing, returned mail, scanning, check processing, and indexing functions.
• Monitor operational performance, productivity, quality, and service-level expectations.
• Serve as the primary point of contact for the mailroom vendor to ensure timely and accurate processing of incoming mail.
• Coordinate workload prioritization and resource allocation to meet business demands.
• Identify, recommend, and implement process improvements to enhance operational efficiency.
• Support audits, reporting, compliance requirements, and departmental projects.
• Collaborate with cross-functional teams to resolve operational issues and support organizational objectives.
• Perform other duties as assigned.

Skills

Leadership

Performance management

Vendor management

Communication

Education

High school diploma or GED

Bachelor's degree in Business, Healthcare Administration, Operations Management, or related field

Tools

Microsoft Office

Excel

Word

Outlook

Teams

Job description

CVS Health Corporation is seeking a Front End Operations Supervisor to lead a team of about 20 employees and manage day-to-day mail intake, document processing, and workflow. The role partners with the mailroom vendor to ensure timely processing and strives for operational excellence.

The position emphasizes coaching, performance reviews, and cross-functional collaboration to meet service levels and business objectives, with a focus on quality and customer service.