Mailroom & Front-End Ops Lead

CVS Health Corporation; Jackson (MS); On-site; USD 44,000 - 102,000; Full time

Job summary

CVS Health Corporation is seeking an Front End Operations Supervisor to lead a ~20-person team in mail intake, document processing, and workflow management. You will supervise, coach, and align daily operations with service levels and business objectives, partnering with the mailroom vendor and cross-functional teams to drive efficiency.

The role emphasizes process improvement, audits support, and departmental projects, with a focus on accuracy, productivity, and customer service in a fast-paced

Qualifications

• 3+ years of leadership or supervisory experience in operations, mailroom, or production.
• 3+ years of experience managing employee performance, coaching, and vendor relationships.
• Proficiency with Microsoft Office applications (Excel, Word, Outlook, Teams).
• Willingness to travel up to 10% to East Lansing, MI or Plymouth, MN.

Responsibilities

• Provide direct leadership and supervision for ~20 team members.
• Conduct monthly one-on-one coaching sessions and performance discussions.
• Manage daily workloads for printing, returned mail, scanning, check processing, and indexing.
• Monitor performance, productivity, quality, and service-level expectations.
• Coordinate with mailroom vendor to ensure timely, accurate processing of mail.
• Identify and implement process improvements to boost efficiency.

Skills

Leadership

Coaching

Team leadership

Communication

Time management

Education

Bachelor's degree in Business/Healthcare Administration/Operations Management

High school diploma or GED

Tools

Microsoft Office

Kofax

Imaging systems

Job description

CVS Health Corporation is seeking an Front End Operations Supervisor to lead a ~20-person team in mail intake, document processing, and workflow management. You will supervise, coach, and align daily operations with service levels and business objectives, partnering with the mailroom vendor and cross-functional teams to drive efficiency.

The role emphasizes process improvement, audits support, and departmental projects, with a focus on accuracy, productivity, and customer service in a fast-paced