Front End Operations Lead — Mail & Document Workflow

CVS Health Corporation; Bismarck (ND); On-site; USD 44,000 - 102,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health Corporation is seeking a Front End Operations Supervisor in the United States to lead a team of about 20 employees and oversee mail intake, document processing, and workflow management. You will coach staff, monitor performance, and coordinate with a mailroom vendor to ensure timely, accurate processing of incoming and outgoing mail.

The role requires strong leadership, Excel/Office proficiency, and the ability to drive process improvements while supporting audits and cross-functional

Qualifications

• 3+ years of leadership or supervision in operations, mailroom, document management, or production.
• Experience managing employee performance, coaching, and development with external vendors.
• Proficiency with Microsoft Office applications (Excel, Word, Outlook, Teams).
• Willingness to travel up to 10% to East Lansing, MI or Plymouth, MN.

Responsibilities

• Provide direct leadership and supervision for approximately 20 team members.
• Conduct monthly one-on-one meetings, coaching sessions, and performance discussions.
• Manage daily workloads and staffing for printing, returned mail, scanning, check processing, and indexing functions.
• Monitor operational performance, productivity, quality, and service-level expectations.
• Serve as the primary contact for the mailroom vendor to ensure timely and accurate processing of incoming mail.
• Coordinate workload prioritization and resource allocation to meet business demands.
• Identify and implement process improvements to enhance operational efficiency.
• Support audits, reporting, compliance, and departmental projects.
• Collaborate with cross-functional teams to resolve operational issues and support organizational objectives.

Skills

Team Leadership

Coaching

Performance Management

Communication

Operations Planning

Education

Bachelor's degree in Business, Healthcare Administration, Operations Management, or related field

Tools

Microsoft Office

Job description

CVS Health Corporation is seeking a Front End Operations Supervisor in the United States to lead a team of about 20 employees and oversee mail intake, document processing, and workflow management. You will coach staff, monitor performance, and coordinate with a mailroom vendor to ensure timely, accurate processing of incoming and outgoing mail.

The role requires strong leadership, Excel/Office proficiency, and the ability to drive process improvements while supporting audits and cross-functional