Front End Operations Leader – Mail & Workflow

CVS Health Corporation; Tallahassee (FL); On-site; USD 44,000 - 102,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a Front End Operations Supervisor to lead a team of about 20 employees and manage daily mail intake, document processing, and workflow management. You will provide direct supervision, coaching, and performance support through regular one-on-one meetings to ensure service levels and objectives are met.

You will coordinate with the mailroom vendor, balance workloads, identify process improvements, and support audits, reporting, and cross-functional initiatives to drive

Qualifications

• 3+ years of leadership or supervisory experience in an operations, mailroom, document management, or production environment.
• Experience managing employee performance, coaching, and development, plus working with external vendors.
• Proficiency with Microsoft Office applications (Excel, Word, Outlook, Teams).

Responsibilities

• Provide direct leadership and supervision for approximately 20 team members.
• Conduct monthly one-on-one meetings, coaching sessions, and performance discussions.
• Manage daily workloads and staffing for printing, returned mail, scanning, check processing, and indexing functions.
• Monitor operational performance, productivity, quality, and service-level expectations.
• Serve as the primary point of contact for the mailroom vendor to ensure timely and accurate processing of incoming mail.
• Coordinate workload prioritization and resource allocation to meet business demands.
• Identify, recommend, and implement process improvements to enhance operational efficiency.
• Support audits, reporting, compliance requirements, and departmental projects.
• Collaborate with cross-functional teams to resolve operational issues and support organizational objectives.

Skills

Leadership experience

Microsoft Office proficiency

Communication skills

Education

High school diploma or GED

Bachelor's degree in Business / Healthcare Administration / Operations Management

Job description

CVS Health is seeking a Front End Operations Supervisor to lead a team of about 20 employees and manage daily mail intake, document processing, and workflow management. You will provide direct supervision, coaching, and performance support through regular one-on-one meetings to ensure service levels and objectives are met.

You will coordinate with the mailroom vendor, balance workloads, identify process improvements, and support audits, reporting, and cross-functional initiatives to drive