Front End Operations Lead: Mail & Document Workflow

CVS Health Corporation

Charleston (WV)

On-site

USD 44,000 - 102,000

Full time

7 days ago

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Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Wellness programs

Job summary

CVS Health Corporation seeks an Front End Operations Supervisor to lead a team of ~20 in mail intake, processing, and workflow management. You will supervise daily tasks, coach employees, and ensure service levels align with business objectives.

You will coordinate with a mailroom vendor and cross-functional teams to improve processes and drive efficiency while supporting audits and special projects. Strong communication and organizational skills are essential.

Qualifications

This role requires 3+ years of leadership or supervisory experience in an operations/mailroom environment.
Proficiency with Microsoft Office (Excel, Word, Outlook, Teams) is required.
Bachelor's degree in Business, Healthcare Administration, Operations Management, or related field is preferred.

Responsibilities

Provide direct leadership and supervision for approximately 20 team members.
Lead monthly one-on-one coaching sessions and performance discussions.
Manage daily workloads for printing, returned mail, scanning, check processing, and indexing.
Monitor performance, productivity, quality, and service levels.
Coordinate with the mailroom vendor to ensure timely mail processing.
Identify process improvements and support audits and reporting.