Front End Operations Lead – Mail & Scanning

CVS Health Corporation; Richmond (VA); On-site; USD 44,000 - 102,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Wellness programs

Job summary

CVS Health Corporation in Richmond, VA is seeking a Front End Operations Supervisor to lead a team of about 20 professionals and oversee mail intake, document processing, and workflow management.

You will supervise daily printing, returned mail processing, scanning, check handling, and indexing, coordinate with the mailroom vendor, and drive process improvements to boost productivity, quality, and customer service. This full-time role offers comprehensive benefits.

Qualifications

• 3+ years of leadership/supervisory experience in an operations environment.
• Experience managing performance, coaching, and vendor relationships.
• Proficiency with Microsoft Office applications (Excel, Word, Outlook, Teams).
• Willingness to travel up to 10% to East Lansing, MI or Plymouth, MN.

Responsibilities

• Provide direct leadership for ~20 team members and supervise daily workload.
• Conduct regular coaching and performance discussions.
• Oversee mail intake, document processing, scanning, check handling, and indexing functions.
• Coordinate with the mailroom vendor and ensure timely, accurate processing of mail.

Skills

Leadership

Supervisory experience

Microsoft Office

Communication skills

Travel readiness

Education

Bachelor's degree in Business/Healthcare Administration/Operations Management

Tools

Kofax

Imaging systems

Document management systems

Job description

CVS Health Corporation in Richmond, VA is seeking a Front End Operations Supervisor to lead a team of about 20 professionals and oversee mail intake, document processing, and workflow management.

You will supervise daily printing, returned mail processing, scanning, check handling, and indexing, coordinate with the mailroom vendor, and drive process improvements to boost productivity, quality, and customer service. This full-time role offers comprehensive benefits.