Front End Operations Lead: Mail & Imaging

CVS Health Corporation; Pierre (SD); On-site; USD 44,000 - 102,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Retirement savings plan

Wellness programs

Job summary

CVS Health Corporation in the United States is seeking a Front End Operations Supervisor to lead a team of about 20 and oversee mail intake, document processing, and workflow management. The role provides supervision, coaching, and performance support to meet service levels and business objectives.

Responsibilities include managing printing, returned mail, scanning, check processing, and mail indexing; monitoring queues; coordinating with the mailroom vendor; and driving process improvements to

Qualifications

• 3+ years leading teams in operations, mailroom, or production.
• 3+ years coaching and performance management, including working with external vendors.
• Proficiency with Microsoft Office applications (Excel, Word, Outlook, Teams).
• Willingness to travel up to 10% to East Lansing, MI or Plymouth, MN.

Responsibilities

• Provide direct leadership and supervision for approximately 20 team members.
• Conduct monthly one-on-one meetings, coaching sessions, and performance discussions.
• Manage daily workloads and staffing for printing, returned mail, scanning, check processing, and indexing functions.
• Monitor operational performance, productivity, quality, and service-level expectations.
• Serve as the primary point of contact for the mailroom vendor to ensure timely processing of incoming mail.
• Coordinate workload prioritization and resource allocation to meet business demands.
• Identify, recommend, and implement process improvements to enhance operational efficiency.
• Support audits, reporting, compliance requirements, and departmental projects.
• Collaborate with cross-functional teams to resolve operational issues and support organizational objectives.
• Perform other duties as assigned.

Skills

Leadership

Team management

Operations knowledge

MS Office

Education

Bachelor's degree in Business/Healthcare Administration/Operations Management

Tools

Kofax

Document workflow systems

Job description

CVS Health Corporation in the United States is seeking a Front End Operations Supervisor to lead a team of about 20 and oversee mail intake, document processing, and workflow management. The role provides supervision, coaching, and performance support to meet service levels and business objectives.

Responsibilities include managing printing, returned mail, scanning, check processing, and mail indexing; monitoring queues; coordinating with the mailroom vendor; and driving process improvements to