Front-End Operations Lead

Tom Thumb Supermarket; Colleyville (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive wages

Early wage access through Stream

Associate discounts

Health & 401k benefits

Paid time off

Career development

Inclusive environment

Job summary

Albertsons Companies in Colleyville, TX is seeking a Service Operations Assistant to support daily front-end operations and assist the Service Operations Manager in delivering outstanding customer service. You will help ensure staffing, standards, and a fast, friendly checkout experience.

Join a dynamic team where leadership, coaching, and collaboration drive store success, loyalty programs, and smooth front-end execution across shifts, including mornings and weekends.

Qualifications

• Strong customer service, communication, and interpersonal skills.
• Ability to lead, organize, and prioritize in a fast-paced retail environment.
• Comfortable providing direction, coaching, and feedback to associates.
• Strong attention to detail and commitment to accuracy.
• Ability to handle customer concerns professionally and effectively.

Responsibilities

• Provide exceptional customer service and promote a welcoming, customer-first environment.
• Assist with overseeing daily front-end and customer service operations.
• Support the Service Operations Manager with department priorities and daily execution.
• Direct and coordinate cashiers, courtesy clerks, and other front-end associates during assigned shifts.
• Monitor checkout lanes and customer traffic to maintain appropriate coverage and minimize wait times.
• Coordinate associate breaks, lunches, and work assignments based on business needs.
• Assist customers with questions, concerns, refunds, exchanges, and other service-related needs.
• Support proper cash-handling procedures, register accountability, and front-end financial controls.
• Assist with opening, closing, and shift transition procedures.
• Ensure the front end, checkout lanes, and customer service areas remain clean, organized, and customer-ready.
• Assist with training, coaching, and developing front-end associates.
• Reinforce company policies, customer service expectations, safety procedures, and operational standards.
• Help identify and communicate staffing, performance, or operational concerns to department and store leadership.
• Support loyalty programs, company initiatives, promotional activities, and other store priorities.
• Partner with other departments to address customer needs and support overall store operations.
• Perform additional duties as assigned based on business needs.

Skills

Customer service

Communication

Interpersonal skills

Leadership

Attention to detail

Coaching

Adaptability

Time management

Job description

Albertsons Companies in Colleyville, TX is seeking a Service Operations Assistant to support daily front-end operations and assist the Service Operations Manager in delivering outstanding customer service. You will help ensure staffing, standards, and a fast, friendly checkout experience.

Join a dynamic team where leadership, coaching, and collaboration drive store success, loyalty programs, and smooth front-end execution across shifts, including mornings and weekends.