Service Operations Leader: Front‑End Excellence

United Supermarkets, LLC; Childress (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Weekly pay

Associate discounts

Medical, Dental, 401k and more

Job summary

Albertsons Companies is seeking a Service Operations Manager to lead front-end and service operations, ensuring fast, friendly, and compliant shopping experiences. You will guide teams, coach staff on standards, and manage labor, cash handling, and service programs across store operations.

The role emphasizes customer engagement, training, and cross-functional collaboration to support store performance and audits while driving service excellence and employee development.

Qualifications

• Lead front-end and customer service teams to ensure fast, friendly service.
• Coach and develop associates on service standards and programs.
• Oversee cash handling, security, returns, and transaction policies.

Responsibilities

• Lead front-end and customer service teams to ensure fast, friendly, and accurate service.
• Coach and develop associates on service standards, courtesy programs, and service recovery.
• Oversee daily front-end operations including check stands, SCO, service desk, and checkout processes.
• Ensure compliance with cash handling, security, returns, refunds, and transaction policies.
• Monitor scheduling, breaks, staffing levels, and queue management to align labor with business needs.
• Oversee cash office processes including safe counts, till audits, deposits, and reconciliation.
• Ensure front-end readiness for audits, compliance requirements, and company programs.
• Hire, train, coach, schedule, and develop service associates, supervisors, and front-end staff.
• Support shrink reduction, fraud prevention, and proper handling of restricted items.
• Complete required reports and maintain strong communication with management teams.

Skills

Customer service

Leadership

Coaching

Communication

Organization

Scheduling

Labor planning

Loss prevention

Job description

Albertsons Companies is seeking a Service Operations Manager to lead front-end and service operations, ensuring fast, friendly, and compliant shopping experiences. You will guide teams, coach staff on standards, and manage labor, cash handling, and service programs across store operations.

The role emphasizes customer engagement, training, and cross-functional collaboration to support store performance and audits while driving service excellence and employee development.