Front-End Leader: Customer Service & Team Development

Safeway; Auburndale (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Weekly pay

Associate discounts

Health benefits

Career growth opportunities

Job summary

Albertsons Companies is seeking an Assistant Customer Service Manager to lead front-end operations, support store performance goals, and ensure fast, friendly, and accurate service for every customer.

This role emphasizes customer service, people development, and operational excellence in a fast-paced environment with scheduling, cash handling, and compliance responsibilities.

Join a team that values teamwork, coaching, and delivering a consistently positive shopping experience.

Qualifications

• Soft skills: customer-service focus, professional presence.
• Effective communication, coaching, and collaboration skills.
• Strong organization, prioritization, and planning abilities.
• Ability to stay composed in fast-paced, customer-facing environments.

Responsibilities

• Oversee and coordinate all front-end operations, ensuring fast, friendly, and accurate checkout service
• Support customer service programs and respond to customer concerns in a timely and professional manner
• Provide checkout support as needed, including register functions and customer assistance
• Guide and oversee front-end activities including scheduling, service levels, and daily operations
• Maintain cleanliness, organization, and a positive front-end environment
• Manage cash handling processes including tills, safe counts, reconciliation, refunds, and transactions
• Monitor inventory and ordering of front-end supplies and materials
• Hire, train, coach, and develop front-end associates and supervisors
• Support labor planning, budgeting, and expense control for the department
• Maintain compliance with company policies, safety standards, and operational procedures
• Complete daily reports, payroll processes, and required documentation

Skills

Customer service

Communication

Coaching

Team collaboration

Organization

Planning

Stress management

Job description

Albertsons Companies is seeking an Assistant Customer Service Manager to lead front-end operations, support store performance goals, and ensure fast, friendly, and accurate service for every customer.

This role emphasizes customer service, people development, and operational excellence in a fast-paced environment with scheduling, cash handling, and compliance responsibilities.

Join a team that values teamwork, coaching, and delivering a consistently positive shopping experience.